Ensuring your projects and programmes of work deliver the stated benefits to your organisation and to your people is essential to the overall health and wellbeing of your organisation. These benefits, both financial and non-financial ensure the organisation continues to survive and thrive. This is the main reason why we do projects.
What are Benefits?
Benefits (sometimes referred to as Value) are the fruits of the investments made by organisations in projects. All projects have benefits which need to be quantified to help ensure the return of investment (ROI) is identified ensuring the right projects are approved. There are four main categories or types of benefits:
- Direct Financial Benefits – these tend to be financial and go straight to the bottom line. These will either raise revenue or cut costs or do both. These are relatively easy to quantify and monitor, e.g., new service offering
- Non-Direct Financial Benefits – these are usually financial and involve spending but they do protect the bottom line. The benefits here are about cost avoidance and therefore can be at times nebulous in nature. These are relatively easy to quantify but can be difficult to appreciate, monitor and realise, e.g., safety programme
- Enabling Benefits – these are benefits related to efficiency (doing more with the same or fewer resources) and effectiveness (doing the right things right). The benefits here are related to productivity and improved performance. These are relatively trickier to quantify and also more difficult to appreciate, monitor and then realise, e.g., staff training
- Soft Benefits – these are the benefits which are perception based and can almost be impossible to quantify. They are very difficult to appreciate, monitor and then realise, e.g., brand reputation
Benefits Management at Nonsuch
At Nonsuch we like to keep Benefits Management simple, savvy and structured. Regardless of whether Benefits are being managed across a portfolio, a programme or a project, the Benefit Management methodology is straightforward and follows 4 stages:
- Benefits Identification – All benefits are identified and grouped in their respective categories
- Benefits Quantification – Each benefit is quantified into dollars, performance indicators or both
- Benefits Tracking – during the life of the programme or project, ensuring the projected level of benefits is kept up to date
- Benefits Realisation – near or during or after the close of a project, ensuring the actual realisation of the projected benefits.
Benefits Management is important because it is almost always the key input to the Business Case along with costs. This comparison between costs and benefits influences decision making before, during and after decisions have been made to invest capex and opex spend.
How we can help you
At Nonsuch Consulting we have trained consultants who can stand up a Benefits Management framework for your organisation and ensure it slots into any of your pre-existing processes. This includes refreshing Business Case templates to ensure they are compliant with the framework. We also deliver training, outsourced Business Case writing and consulting services including reviewing and quality assuring existing Business Cases no matter the subject matter.
Sometimes referred to as the ‘soft’ side of change, Change Management is a structured process and toolset for managing the impact of change on people. If done carefully and sensitively, Change Management can be a key ingredient to the long term success of the change in a future state.
Managing effective change management across any change leads to the improvement of three key measures at the point of implementation:
- Speed of adoption –how quickly change is adopted in the organisation
- Utilisation rate –the overall level of participation
- Proficiency–how people perform in a future state
Change Management at Nonsuch
At Nonsuch we utilise the Prosci® Change Management Methodology which is commonly known as ADKAR. This is an acronym outlining the 5 stages of individual change across three states:
- Current State: Awareness & Desire
- Transition State: Knowledge & Ability
- Future State: Reinforcement.
By combining the science of an individual’s transition through change with an organisational Change Management approach, this methodology can provide support through a change in a targeted, customised, sensible and scalable way, following best practice based Change Management tools.
Why is Change Management important?
No matter your industry, change is rapid and constant in all workplaces across the globe. Change may be the result of a project or other organisational decision and can impact processes, technologies or organisational structure. Regardless of how the change has come about or the type of change, it is the people impacted by this change that will determine how quickly and how effectively the change achieves its outcomes and ultimately realises benefits for the organisation.
If change is not accepted and supported by those impacted, it will not be successful.
Change Management is the key to enabling your people to embrace, adopt and embed a change. If done well, it will lead to a faster and more effective shift from the current to a future state thereby driving project results, achieving outcomes and realising benefits.
A direct correlation has been proven between effective Change Management and meeting project outcomes. Because of this Change Management as a practice has become just as crucial to an organisation’s strategic change toolkit as Project Management.
How we can help you
At Nonsuch we have trained Prosci® Change Managers who can provide full change management support for your change or work with you to build your own change capability within the organisation.
Focusing on Outcomes
Nonsuch Consulting is focused on helping you deliver your stated outcomes. We look beyond the outputs (the solutions, the methodologies, the training courses etc.) and look ahead to ensure that your desired outcomes (stated objectives, strategic goals) are delivered.
To achieve this, we do our best to collaborate with you to better understand the current and desired capabilities within your organisation. We ensure that the right level of change management is assigned and then we work closely with you to make it happen.
Ensuring your processes are delivering what you and your customers need is a key part of every successful business. Process improvement techniques are aimed at getting more out of what you’ve got by ensuring your processes are operating as efficiently as possible and delivering to your customer needs every time.
What is Process Improvement?
Process Improvement is all about understanding:
- What your customers want
- What you’re currently doing
- How you could do it better
It’s about changing the way you do things to meet your customer needs.
Process improvement starts with understanding and measuring your end-to-end processes, analysing what’s happening in your processes within and across teams and then working together to identify, test and implement improvements. Making sure your improvements are embedded and controlled ensures your hard work is not wasted.
Implementing an overarching continuous improvement culture will lead to change in not just your individual processes and teams, but also the way people work, the way they think about what they’re doing and why.
Why is Process Improvement important?
No matter your industry, your processes need to be as efficient as possible. Satisfying your customers (both internal and external) by consistently delivering them what they want, is what can set an organisation or team apart.
Regular, repeatable processes are where great efficiencies can be found, but there is also value in using process improvement experts to help you set up new processes to ensure you are getting things right from the start.
Process Improvement at Nonsuch
At Nonsuch we utilise a number of different process improvement tools and techniques to ensure our solutions are targeted to your situation. We like to think of our range of methodologies as a tool box – we choose the right tools to help you solve whatever process issues you’re having.
Our consultants have years of experience across a range of industries and can help you implement improvement programmes across organisations or teams, or drill down on an individual process.
Process improvement shouldn’t be complex, but it’s sometimes hard to lift your head out of doing the process and think about improving the process. That’s where a consultant can help. We’ll ask the right questions to understand what your customers want and need from your process and how you might better deliver to those needs.
As well as being trained in Six Sigma and Lean, our consultants can help you implement the people change side of process improvement using the Prosci® Change Management Methodology which is commonly known as ADKAR.
How we can help you
At Nonsuch we have trained process improvement consultants who can provide full process improvement support or work with you to build your own process improvement capability within the organisation.
Portfolio Management is the art of managing the entire collection (or Portfolio) of programmes and projects in a typical organisation.
Choosing the right mix or blend of projects can be tricky. One way to help Leadership Teams understand whether they have the right mix is through the concept of the Royal Flush. Download the Royal Flush to learn more.
Our services range from providing programme management and mobilising programme management offices, to navigating risks and challenges, capturing and realising opportunities, building the right culture and capabilities, and negotiating the inevitable trade-offs inherent in programmes.
By taking a broad view and understanding of what drives success for your organisation, we can help define the right programme strategies, provide leadership and establish tailored programme controls. We look ahead, assess and support how the programme needs to evolve over time to deliver benefits among changes in scope, risk and opportunity.
Short or long term, we can provide assistance with:
- Managing strategic, critical initiatives
- Recovering troubled projects
- Interim leadership – taking charge, running for the required duration and then transitioning back when the team is ready
In addition we can provide Project Manager mentors who work closely with your project managers and project personnel to build project management competency while ensuring the successful execution of projects.
Our mentors actively participate in projects to ensure standards are being adopted and help provide a comfortable transition when deploying new processes, practices, and templates. This type of personalized knowledge transfer from experienced resources encourages the development of competencies more easily gained through example, guided learning, and hands-on practice.
Project Office Services
Following completion of a Maturity Assessment, we work with you to optimise / mobilise the PO. A well established and managed PO will lead the organisation to ensuring projects are being consistently delivered in a successful manner.
We are well practiced in setting up / reviewing current
- Project Offices
- Programmed Offices
- Portfolio Offices
to ensure that your organization is delivering the right projects in the right way, all the while tailoring to business strategic drivers and values.
Independent Quality Assessments and Health Checks
Independent Quality Assessment describes the structured review of an organisation’s programme / project management processes, practices, standards and guidance, their appropriateness and the way in which they are being applied to a project or programme.
Our team is proficient at providing both via detailed, factual and impartial analysis. We tailor these checks for your organisation, guiding initial checks if required, and finally enabling the health check to become a regular project activity embedded into project delivery
If there is a lack of agreed dependencies or the project/programme is experiencing constraint as a result of its dependency process (or lack thereof) let us help you tailor the process and tools to move and flex accordingly. By providing end-to-end visibility of dependencies, that can be sorted appropriately and treated correctly, our support structure can ensure your programme / project progresses with its ‘eyes wide open’.
People are the most valuable resources in our projects. We are experienced in tailoring our resourcing framework to enable our clients to effectively organise, manage and lead project teams. We have solutions to the ‘shared resource’ conundrum to effectively deal with resource conflicts between projects.
We can support your organisation with the key integration management processes that will safeguard project delivery –
- Developing a project charter
- Developing a project management plan
- Directing and managing project work
- Performing integrated change control
- Managed handover and closure
Project & Programme Reviews
By completing a baseline assessment, it clarifies a company’s strengths and weaknesses highlighting where improvements are needed. We then work with the organisation to form a defined plan to address agreed areas for development.