Nicky's experience extends across diverse & global organisations (11 years overseas) including banking, financial planning, property & infrastructure, agriculture and petroleum. Nicky has set up portfolio, programme, project and business process management frameworks, governance & toolsets tailored to business needs. Nicky holds certifications in Project Management, Business Analysis, Business Improvement and ITIL. Nicky's strength is identifying gaps for business improvement opportunities to support people, process, technology & information. Nicky has led the implementation of business plans and delivered strategic, tactical and operational business processes for project and business as usual benefits.